Email binarydatatechnology151@gmail.com and include "Vitria", the app version, device model, and a non-sensitive description of the issue.
Quick recovery
- Pause and resume the current level.
- Return to the garden map and reopen the level.
- Close Vitria and reopen it.
- Restart the device if the problem continues.
Settings > Reset journey permanently removes local progress and should be used only as a last resort.
Optional rewarded hints
Hints never require payment. If a rewarded hint is unavailable, check your network connection and applicable consent choice, then try again later. Closing an ad before the reward is earned changes nothing. Use Settings > Privacy choices to revisit applicable Google consent choices.
Offline play and sharing
The campaign itself works offline. An internet connection is needed only when requesting an optional rewarded hint. Challenge sharing opens Android's share sheet; if it does not appear, confirm that at least one compatible sharing app is installed.
Privacy and deletion
Review the privacy policy for all data categories and the data-deletion page for exact removal steps.